At Nibox, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our AI-powered social media management platform, website, dashboard, and related services.
1. Information We Collect
To provide and improve our all-in-one social media automation services, we may collect the following categories of information:
- Personal Information: Name, email address, company or brand name, and contact details provided during account registration or support communication.
- Account & Subscription Data: Login credentials (encrypted), plan details, billing status, and feature usage.
- Usage & Interaction Data: Information about how you use the platform, including features accessed, scheduling activity, analytics views, and engagement actions.
- Social Media Account Data: When you connect third-party platforms such as Facebook, Instagram, LinkedIn, X (Twitter), or TikTok, we may access content, post metadata, and performance metrics based on permissions you grant.
- Content Data: Posts, images, captions, templates, RSS feeds, and categories you upload or create using our tools.
- Payment Information: Payments are processed securely by third-party payment providers. Nibox does not store credit or debit card details.
2. How We Use Your Information
We use your information to operate, enhance, and personalize your experience on Nibox. This includes:
- Providing AI-based content creation, scheduling, and automation features.
- Managing connected social media accounts and publishing content on your behalf.
- Generating analytics, insights, and performance reports (including PDF exports).
- Improving platform performance, features, and user experience.
- Communicating service updates, security alerts, and support messages.
- Preventing fraud, abuse, and unauthorized access.
3. AI & Automation Use
Nibox uses artificial intelligence to assist with content ideation, design suggestions, scheduling, optimization, and engagement insights. AI-generated outputs are based on user input and platform data. We do not train public AI models using private user content.
4. Sharing of Information
We do not sell your personal data. We may share limited information only when necessary, including:
- Trusted service providers (cloud hosting, analytics, email delivery, payment processors).
- Social media platforms you connect, strictly according to their APIs and permissions.
- Legal authorities when required to comply with applicable laws or regulations.
5. Data Retention
We retain personal data only for as long as needed to provide our services or comply with legal obligations. You may request deletion of your account and associated data at any time.
6. Data Security
We use industry-standard security measures, including encryption, secure servers, and access controls to protect your information. While no system is 100% secure, we continuously improve our safeguards.
7. Your Privacy Rights
Depending on your location, you may have rights to:
- Access, update, or delete your personal information.
- Withdraw consent for certain data processing activities.
- Request a copy of your data in a portable format.
- Opt out of marketing communications.
8. International Data Transfers
Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information globally.
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services or legal requirements. Updates will be posted on this page with a revised effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at: support@nibox.com
