At Nibox, we aim to provide a transparent and fair experience for all users. This Refund Policy explains the conditions under which refunds may be requested for our AI-powered social media management and automation services. By completing a purchase, you acknowledge that access to the Service is granted immediately upon payment confirmation and that the Service is considered delivered at the moment access is enabled.
1. Eligibility for Refund
Customers may request a refund within the first 14 days from the time the payment is successfully completed. Refund requests submitted after this 14-day window will not be eligible. This policy applies to all subscription plans offered by Nibox, including monthly and annual billing cycles.
2. Nature of the Service & Acknowledgment of Delivery
Nibox provides a digital, cloud-based service. By completing a purchase, you acknowledge that:
- Access to the Service is granted immediately upon payment confirmation.
- The Service is considered delivered at the moment access is enabled.
- Digital services cannot be "returned" in the traditional sense, and use of the Service following purchase confirms acceptance of these terms.
3. Refund Conditions
A refund may be approved if:
- The request is submitted within 14 days of payment.
- The account has not been abused, misused, or used in violation of our Terms of Service.
- The account has not had significant usage of the Service during the billing period.
Refunds will not be granted for dissatisfaction related to social media performance expectations, as Nibox is a publishing and content management tool only and does not promise or influence follower counts, engagement, reach, or impressions.
4. Non-Refundable Cases
Refunds will not be issued in the following situations:
- Requests made after the 14-day refund period.
- Failure to use the Service where full access was provided and support was made available.
- Account suspension or termination due to violation of our Terms of Service.
- Renewal payments where cancellation was not made at least 24 hours before the renewal date.
- Cases where the user has violated any third-party platform's terms of service while using Nibox.
5. How to Request a Refund
To request a refund, please contact our support team within 14 days of payment by emailing: support@nibox.com. Please include the following information to help us process your request efficiently:
- Your registered email address.
- Your transaction ID or payment receipt.
- The date of payment.
- The reason for your refund request.
- Any relevant screenshots or supporting details.
Our support team will acknowledge your request within 12 hours and provide an update on the outcome within 1 business day.
We strongly encourage all customers to contact us directly before initiating any dispute or chargeback with their payment provider. We are committed to resolving all issues promptly and fairly through our support process.
Above all, we want you to know that we are here to help. If you are not satisfied for any reason, simply reach out to us and explain everything: what went wrong, what you expected, and what would make things right. We genuinely listen to every case and will always work to find a solution that satisfies you. Our goal at Nibox has never been to make things difficult for our customers. We are fully committed to making your experience as smooth and positive as possible. There is no need to worry. Just contact us, tell us your situation, and we will do our very best to find a fair resolution together.
6. Refund Processing
If your refund request is approved, the refund will be processed using the original payment method. Processing times may vary depending on your payment provider and can take between 5 to 10 business days to reflect in your account. Nibox is not responsible for any delays caused by your bank or payment provider.
In some cases, we may offer account credits or an extended trial period as an alternative to a monetary refund, subject to your agreement.
7. Subscription Cancellation
Requesting a refund does not automatically cancel your subscription. If you wish to cancel your subscription to avoid future charges, you must do so separately through your account settings or by contacting our support team. To avoid renewal charges, cancellation must be completed at least 24 hours before your renewal date. Cancellation will take effect at the end of the current billing cycle, and no further charges will be made.
8. Dispute Resolution
If you are not satisfied with the outcome of your refund request, you may escalate the matter by replying to the original support email and requesting a secondary review. We ask that customers exhaust our internal resolution process before contacting their payment provider or bank, as we are committed to resolving all disputes fairly and in a timely manner.
9. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage users to review this policy periodically. Continued use of the Service after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions about this Refund Policy, please contact us at: support@nibox.com
