At Nibox, we aim to provide a transparent and fair experience for all users. This Refund Policy explains the conditions under which refunds may be requested for our AI-powered social media management and automation services.
1. Eligibility for Refund
Customers may request a refund within the first 24 hours from the time the payment is successfully completed. Refund requests submitted after this 24-hour window will not be eligible.
2. Refund Conditions
A refund may be approved if:
- The request is submitted within 24 hours of payment.
- The account has not been abused, misused, or used in violation of our Terms of Service.
- The service has not been extensively used or exploited during the refund window.
Refunds will not be granted for dissatisfaction related to performance expectations such as follower growth, engagement results, or analytics outcomes, as these depend on external factors beyond our control.
3. Non-Refundable Cases
Refunds will not be issued in the following situations:
- Requests made after the 24-hour refund period.
- Failure to use the Service or lack of technical knowledge.
- Account suspension or termination due to violation of our Terms of Service.
- Renewal payments where cancellation was not made before the renewal date.
4. How to Request a Refund
To request a refund, please contact our support team within 24 hours of payment by emailing: support@nibox.com. Please include your registered email address, transaction details, and the reason for your request to help us process it efficiently.
5. Refund Processing
If your refund request is approved, the refund will be processed using the original payment method. Processing times may vary depending on your payment provider and can take several business days to reflect in your account.
6. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of the Service after changes constitutes acceptance of the revised policy.
7. Contact Us
If you have any questions about this Refund Policy, please contact us at: support@nibox.com
